Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Use the HP Smart app to print and scan from your Win PCĬlick here to download and know more about the app. If the issue persists, proceed to the next step. Run HP Print and Scan Doctor to diagnose and fix any driver issueĬlick here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'. In this case, contact your Internet service provider to assign different names to both the networks. If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network.Connect the printer and the PC either to the 2.4 or 5GHz network.Make sure the printer and the PC are connected to the same wireless network.By this, we can conclude if this is a hardware or a driver issue.Ĭheck the connection between the devices. Try making a standalone copy and check if that works. Are you trying to scan from the printer screen or are you using an application to scan from the PC?.Select Standard TCP/IP Port, and then click New Port. How is the printer connected to the PC? Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port. I understand you are not able to scan. I'd be happy to assist you.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |